Maurice Rogers

Project Overview

The Insurance Corporation of Belize (ICB) sought a solution to facilitate the sale of insurance coverage at the borders, enabling travelers to purchase policies after regular business hours. To meet this need, I developed a self-service kiosk system that integrates with ICB’s existing infrastructure, allowing travelers to purchase insurance coverage at the point of entry. The kiosk provides a seamless, user-friendly interface for travelers, where they can input driver and vehicle details and select the appropriate coverage for their journey. The system was built using Grails for the backend, Angular for the frontend, and Bootstrap for responsive design, ensuring a smooth and scalable solution.

The Challenge

ICB needed a way to sell insurance policies outside regular working hours, particularly at border entry points, where many travelers arrive late at night or during off-hours. The main challenge was to create a user-friendly, automated system that could collect all necessary information, process transactions securely, and issue insurance coverage immediately. The solution also had to be integrated into ICB's existing infrastructure, ensuring smooth operation alongside other systems without requiring significant manual intervention.

The Approach & Solution

To solve this challenge, I designed and developed a kiosk system that automates the insurance purchasing process for travelers. The solution includes the following modules:

• Driver Profile: This module collects essential information about the driver, including personal details and driving history, to process the insurance policy.
• Vehicle Profile: A module to capture vehicle information, such as make, model, and year, which is necessary for tailoring the insurance policy to the vehicle’s specific needs.
• Insurance Coverage Module: A customizable module that allows travelers to select the appropriate level of insurance coverage based on their needs and the vehicle being insured.

The system was designed to be easy to use, with a step-by-step process for travelers to input their details and make payment. It integrates seamlessly with ICB’s existing backend systems to ensure accurate data processing and secure transactions. The kiosks were placed strategically at border crossings to provide convenience for travelers while reducing manual workload for ICB staff.

The Results

TThe implementation of the kiosk system led to several positive outcomes for ICB. The results can be broken down into four key pillars of success:

The successful deployment of the kiosk system has allowed the Insurance Corporation of Belize to offer round-the-clock insurance services to travelers, enhancing both customer experience and operational efficiency. By automating the sales process at the borders, ICB was able to streamline transactions, reduce costs, and increase insurance coverage sales. I am proud to have contributed to this innovative solution and look forward to seeing its continued success in supporting ICB’s operations.